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Privacy Policy

PINGPILOT PRIVACY POLICY

 

PingPilot (“PingPilot”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the information provided by businesses and users who access or use our platform and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which it may be shared.

1. INFORMATION WE COLLECT

When you register or use PingPilot, we may collect the following information:

Business Information

  • Company Name

  • Brand Name

  • Business Type

  • GST Number

  • PAN Number

  • Business Address

  • Website

  • Industry Information

Contact Information

  • Contact Person Name

  • Mobile Number

  • Email Address

  • Support Email

  • Support Phone Number

Verification Documents

Depending on the communication services requested, we may collect business registration documents, identity/business verification documents, authorization documents, and other documents required for account or channel activation.

Campaign Information

We may process information provided by customers for creating and managing messaging campaigns, including campaign details, message content, recipient information, delivery information, and campaign performance data.

Audience Data

Customers may upload their own customer or audience data to PingPilot for campaign purposes. This may include information such as names, mobile numbers, location-related information, age, gender, and other information provided by the customer.

2. HOW WE USE INFORMATION

We may use collected information to:

  • Create and manage customer accounts

  • Verify businesses and documents

  • Activate communication channels

  • Process SMS, RCS, WhatsApp, and voice communication services

  • Create and manage campaigns

  • Process customer audience data

  • Provide campaign delivery and performance reports

  • Process payments and maintain wallet balances

  • Generate invoices and transaction records

  • Provide customer support

  • Communicate important service and account updates

  • Prevent misuse, fraud, unauthorized activity, and security threats

  • Improve the performance and reliability of our platform

3. CUSTOMER DATA

Customers are responsible for ensuring that they have the necessary rights, permissions, and lawful basis to provide and use customer data through PingPilot.

Customers must not upload or use data that they are not legally authorized to use for communication or marketing purposes.

PingPilot processes customer data only for providing the services requested by the customer, subject to the applicable agreement and service requirements.

4. COMMUNICATION DATA

When a customer sends messages or communication through PingPilot, information relating to the communication may be processed by PingPilot and the relevant communication service providers.

This may include:

  • Recipient mobile numbers

  • Message content

  • Campaign information

  • Delivery status

  • Failed delivery information

  • Read information where supported

  • Click or engagement information where supported

  • Reply information where supported

The availability of particular delivery and engagement information depends on the communication channel and third-party service provider.

5. PAYMENT INFORMATION

Payments made through PingPilot may be processed through third-party payment service providers.

PingPilot may receive and maintain transaction information such as payment amount, transaction status, transaction reference, wallet recharge information, and invoice details.

We do not intend to store complete payment card information on our systems unless specifically required and lawfully permitted.

6. COOKIES AND SIMILAR TECHNOLOGIES

PingPilot may use cookies and similar technologies to support website functionality, improve user experience, maintain sessions, and understand website usage.

You may control or restrict cookies through your browser settings. Some website functionality may not work properly if certain cookies are disabled.

7. INFORMATION SHARING

PingPilot may share information where reasonably necessary to provide its services, including with:

  • SMS service providers and telecom operators

  • RCS service providers

  • WhatsApp/Meta service providers

  • Voice service providers

  • Payment service providers

  • Technology and infrastructure service providers

  • Professional or legal advisers where necessary

  • Government authorities or regulators where legally required

We do not sell customer information as a general business practice.

8. THIRD-PARTY SERVICES

PingPilot relies on third-party service providers for certain communication, payment, infrastructure, verification, and technology services.

Such providers may process information according to their own privacy policies and applicable contractual or legal requirements.

PingPilot is not responsible for the independent privacy practices of third-party platforms.

9. DATA SECURITY

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no electronic system, website, network, or method of data transmission can be guaranteed to be completely secure.

10. DATA RETENTION

We retain information for as long as reasonably necessary to:

  • Provide our services

  • Maintain customer accounts

  • Complete transactions

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Maintain business and transaction records

  • Prevent fraud and misuse

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

11. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Obtaining appropriate consent where required

  • Using recipient data lawfully

  • Complying with applicable communication and marketing regulations

  • Maintaining the accuracy of information submitted to PingPilot

  • Protecting their account credentials

  • Ensuring that campaign content complies with applicable laws and regulations

12. DATA ACCESS AND CORRECTION

Subject to applicable law, users may request access to or correction of certain personal information held by PingPilot.

Requests may be submitted using the contact details provided below.

We may require reasonable verification before processing such requests.

13. CHILDREN’S PRIVACY

PingPilot is intended for businesses and business users. Our services are not intended to be used by children for independent registration or account creation.

14. CHANGES TO THIS PRIVACY POLICY

PingPilot may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated Privacy Policy will be published on our website with the revised effective date.

15. CONTACT US

For privacy-related questions or requests, please contact:

Email: support@pingpilot.in

Website: pingpilot.in

16. ACCEPTANCE

By creating an account or using PingPilot services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, processing, and sharing of information as described above, subject to applicable law.